DEPARTMENTS / UNITS IN AEDA


- Central administration

- Finance

- Environmental Health and Sanitation

- Social Welfare and community Development

- Physical Planning

- Works

SERVICES IN AEDA


- Business Registration Certificate (New / Renewal)


- Building Permit

- Marriage License


Central Administration

The Central Administration Department is the secretariat of the Agona East District Assembly and is

responsible for the provision of support services, effective and efficient general administration and

organization of the District Assembly. The Central Administration Department is headed by the District Co-

coordinating Director. The Department is responsible for managing all sections of the assembly including;

Records, Estate, Transport, Procurement, Accounts, Stores, Security, Management Information Systems and

Human Resource Management.

The Department also coordinates the;

  • General administrative functions

  • Development planning and management functions

  • Budgeting functions

  • Rating functions

  • Statistics and information services, and

  • Human Resource Planning and Development of the District Assembly.

DISTRICT PLANNING AND COORDINATION UNIT (DPCU)


The DPCU is responsible for coordinating, monitoring preparation, implementation and appraisals of

development plans of the Agona East District Assembly. It is headed by the District Planning Officer.

HUMAN RESOURCE DEPARTMENT (H.R.D)


This Human Resource Department is in charge of the career development and training, staff welfare and

personnel functions of the office. It has training and Development and Personnel and Welfare sections and

it is headed by Human Resource Manager.

MANAGEMENT INFORMATION SYSTEMS (M.I.S)


The M.I.S Unit is responsible for the deployment of Information and Communication Technologies to

increasing the Assembly’s operational efficiencies and enhancing Service delivery.


INTERNAL AUDIT UNIT


The primary objective of Internal Audit function in the Assembly is to assist management in the effective

discharge of their responsibilities. The scope of the IAU’s work is to determine whether the Assembly’s

network of risk management, control and governance processes, as designed and presented by

management, is adequate and functioning.

 

© Copyright Agona East District Assembly



AGONA EAST DISTRICT ASSEMBLY

 

 CLIENT SERVICE CHARTER

 

 INTRODUCTION

The Agona East District Assembly (AEDA) was carved out of the defunct Agona District Assembly

in February, 2008 by Legislative Instrument 1921. 3 1.1a Location Agona East District is situated in the eastern corner of the Central Region within latitudes 5030’ and 5 050’N and between longitudes

 0035’ and 0055’ W.

It has a total land area of 667 square kilometers.

 The District is bordered to the North by Birim South, to the Northeast by West Akim, to the South

 by Agona West District, to the East by Efutu-Senya District and to the Northwest and West by Asikuma-Odoben-Brakwa and Ajumako-Enyan-Essiam Districts. The District capital, Nsaba,

 is approximately thirty-five kilometers North of Winneba. It is at a nodal point of roads radiating

to the rich cocoa growing areas of the Central Region. 1.1b Population According to

Population and Housing Census, the Population of Agona East District Assembly in 2010 is 85,920

of which the female population is 44,885 representing 52% whiles the male population is estimated at 41,035, representing 48%. The indigenous people of the District are the ‘Agonas’. Over the years,

 they have co-existed with other prominent minority migrants such as Gomoas, Ewes, Effutus, Ashantis, Fantis, Kwahus, Atakpames, Kontokolis and several ethnic groupings of Northern Ghana origin.

  1. MISSIONSTATEMENT

The Agona East District Assembly exist to: “Ensure sustainable and qualitative improvement in the living conditions of the people, through efficient mobilization and utilization of resources, to support the development of the agricultural, health, education, trading and other sectors of the economy in collaboration with its development partners”

  1. VISION

The Vision of the District Assembly is to; ‘enhance the human resource capacity of the people in the District for them to develop and improve their standard of living’

  1. COREVALUES

 

  • We are dedicated to serving our client
  • We work as a team
  • We each do all we can
  • We learn, change and improved
  • We focus on result
  • We work with integrity
  • We strive to make the district better

 

 

  1. COMPOSITION OT MEMBERS OF THTASSEMBLY

The District Chief Executive (DCE) appointed by the president and confirmed by not less than two third majority of the Assembly Members.

 

The Assembly has thirty (3O) Assembly Members, twenty-one (21)  elected,  nine  (9)  appointed, one (1) M.P and one (1) District Chief Executive.

 

  1. ETECTORAL AREAS IN THEDISTRICT

The District  is divided  into Twenty-One  (21) electoral  are a with  each been  represented by  are Assembly member elected by Universal Adult  Suffrage  in  accordance  with  regulation made for the purpose by the electoral commission.

 

  1. FUNCTIONS OF THE
  • The functions of the District Assembly are derived from sections 12 and 73 of the local Governance Act of 2076, Act 936. Below is the summary of the functions of the District Assembly.

 

  • General Administration of the District for the maintenance of security, law and order as well as public

 

  • Monitoring, co-coordinating and evaluating the performance of Staff, Departments and Agencies for the promotion of District Development and for that matter national development.

 

  • Monitoring, Co-coordinating and ensuring security, orderliness and  peace  in  the  District.

 

  • Co-coordinating and harmonizing the effective administration of al! staff, Departments and, Agencies within the

 

  • Ensuring the smooth operation of the entire Government Machinery in the District and efficient and effective service delivery to maximize good governance and public


  • Formulating comprehensive development frame work for the District to  guide  the efforts of the Developments, other agencies, NGO's and all  other  development  partners.

 

  • Facilitating and Co-ordination the formulation of Medium Term Development Plans (MTDPS) by the Assembly and harmonizing them for presentation to the National Development Planning

 

  • Co-coordinating, monitoring and evaluation  the  activities  of  decentralized,  Department and

 

  • Ensuring the equitable allocation of resources including funds for the smooth administration of the District and the prudent utilization of resources

 

The District Assembly shall in the discharge of its functions

  1. Be subjects to the general guidance and direction of the president on the matters of national

 

  1. Act in co-operation with the appropriate public corporation, statutory body or nongovernmental  organization. In  the  event  of conflict between  the  District Assembly  and  an agency of the central government, public corporation, statutory body, non-government organization or individual over the performance of its functions, the matter shallbe

referred to the Regional Co-coordinating Council (RCC) for resolution.

 

  1. RESPONSIBITTY

Subject to the provision of the local government act 936 (2016), and without prejudice to function enumerated, the District Assembly shall be responsible for

  1. Issuance of development and buildingpermits

 


  1. Issuance of business operation permit(B.O.P)
  2. Registration of birth
  3. Approval of planning scheme layouts /zoning
  4. Prohibit construction of any new building unless  and until  the  plans  have been  approved  by theassembly
  5. Undertake the demolishing of unauthorized I dangerous buildings and structures in the District
  6. Development controI/ orderly physical development ofsettlements
  7. Waste management andsanitation
  8. Revenue mobilization fordevelopment
  9. Fixing ofrates
  10. Provision of basic socio-economic infrastructure including schools, markets, lorry parks, pubic places of convenience, health facilities
  11. Facilitates the provision of  water and  other public utilities  in  consultation  with  providers in theDistrict
  12. Maintenance of law andorder
  13. Development of sports and recreational facilities 1 5. Construction, repair andmaintenance
  14. Regulate trade of business or which may noxious, injurious  to  public safety,  or in  the  public safety, or in the public interest toregulate
  15. Abate nuisance in theDistrict
  16. Inspect | regulatethe production of all  meat,  pork, vegetables ,foodstuffs or liquor intended for human consumption
  17. Provide, maintain and supervise slaughter
  18. Provide deal with outbreak of disease causingvectors
  19. Control, regulate, inspect, supervise,licensing,
    • Social, dance, entertainmenthall
    • Lodging and eatinghouse
    • o Premises upon which any profession, occupation, trade or business is carriedout


22 .Divert or alter the course of streets

  1. Streetelectrification
  2. Prescdbe conditions for erection, construction, demolishing, re-election and reconstruction/conversion etc. of public and private buildings andstructures
  3. Control and regulate the sitting of bill board adverts in theDistrict
  4. Building, equip, open, close and maintain markets,  prohibit erection  of  stores in places other than designed markets and prevent the saleand

27 .Build, equip and maintain public primary, junior or high and special schools

  1. Administration of public schools and approval of the opening of private and junior high schools
  2. Provide facilities for arts and crafts, recreation and
  3. Community developmentprogrammes
  4. Disaster risk and reliefservices

3 2. Improve agriculture and control animal husbandry

  1. Plant trees and regulate planting and cutting of trees along the streets
  2. Establish and teenage community base
  3. Prohibits and restrict the driving or use of vehicles on any specified road ordirection
  4. Regulate routes of publicvehicles
  5. License taxicabs, bicycles and motor bicycles and prescribe feespayable
  6. Disease risk and reliefservices
  7. Establish, maintain and control parks and othervehicles
  8. Prevent and control undesirable of fire in collaboration with appropriateinstitution

 

 

  • One (1) members of parliament of Agona East constituencies without voting right (Ex- officiomember).
  • Individual constituting not more than 30% of the total membership of the assembly appointed by the president in consultation with the traditional authorities and other interest groups in the District.


 

 

 

  1. OURCLIENTELE

The Clientele of the Assembly includes  all  the  institutions  organizations  listed  under schedules 1.2.3 in the local Governance Act, of 207G (Act, 936).

 

  1. WHY THIS SERVICECHARTER

In conformity without mandate, and in line with our  service  principles,  this  Service Charter  has been developed to provide information on the services and  expected,  standards  to facilitate expedient transaction of business with our clients.

It is also meant  to  serve as practical  guide  to  our  clients  and processes  of  the  Assembly,  and to publicly demonstrate the on the service delivery commitment to discharging its responsibilities and functions with integrity in a timeous and efficient manner.

 

  1. SERVICE DELIVERY STANDARDS
  2. We shall endeavor to,
    • Provide our clients with timely, credible and reliableservices;
    • Publish and disseminate relevant policies, regulations, guidelines and circulars for the efficient and effective Human Resource Management of public serviceorganizations
    • Demonstrate honesty, respect, humility and integrity towardsclients
    • Show our preparedness to listen to ourclients;
    • Demonstrate commitment to the provision of reliable and accurate information in a timely manner;
    • Acknowledge  clientsrights;
    • Acknowledge  diversity;and
    • Provide a friendly and efficient environment for our

 

 

  1. SERVICE DELIVERY TIME FRAME


The specific  services  provided by all commission, and the  expected time  frame  for  delivery are presented in the Table 1 below;

 

 

No.

SERVICE

TIME FRAME (MONTHS/DAYS)

1

Issuance of Building permit

Within three (3) months or 60 working days

from the date of receipt of application

2

Preparation and approval of planning

schemes

From six (6) months to one year from the date

of receipt of application depending on the size.

3

Issuance of business operating

permits(B.O.P)

Within three (3) working days from the date of

receipt of application

4

Issuance of birth certificate

Under one (1) year one year above (10 year -

two (2) weeks from the date of application

5

Issuance of death certificate

Newly deceased- one (1) day already buried.

6

Issuance of vendor certificate

Within eight (8) working days from the receipt

application

7

Waste management (door to door

collection.

Twice

8

Public education on hygiene

Daily

9

Issuance of permit for the erection of

billboards

Fourteen (14) working days from the date of

receipt correspondence.

10

Response to correspondence

Ten (10) working days from the date of receipt

of correspondence.

 

 

 

  1. TFIE AGONA EASTDISTRICT ASSEMBLY STRIVESFOR
    • Continuous improvements in ifs servicedelivery
    • The creation of an enabling environment for socio-economicdevelopment


  • Empowerment of women and other vulnerable groups to participate in governance and the
  • assembly's developmentagenda
  • The protection and promotion of public health and the prevention ofdiseases
  • Provision of valuable information in an open and transparent
  • Creation of conducive environment for public private partnership (PPP) in its service delivery
  • Compilation of comprehensive socio-economic database accessible  to  the  general public.
  • Maintenance of an open and transparent administration that enlists the active participation and support of civic society organizations and the public at large  for ensuring good governance and high standard of public
  • Promoting the endowment  and  potential  of  the  district  for  the  attraction  of  investorsto
  • improve the standard of

 

  1. WHAT THE ASSEMBLY EXPECTS FROM THEPUBLIC

The assembly expects full co-operation and compliance with its rules  regulations  and, procedure to ensure smooth service delivery. To access any of the services provided by assembly;

  • Business should be duly registered with the register generalsdepartment
  • Business address and location including street names should be made available to the assemblyimmediately
  • Provide registered indenture (Land title certificate and four (4) copies of architectural drawings for the issuance of building / development

 

  • Ensure that a child has a weigh card in the case of persons above one (1) year birth certificate and national lD


  • To obtain a death certificate, it is expected that a duly signed of death certificate /affidavit ispresented
  • Thepublic will participate in communal level education programmes or sanitation hygiene, revenue collection and other programmes of the assembly
  • The   by-lawsof  the assembly   will  be  fully complied  with  to ensure effective administration and cohesive society .

 

The public will collaborate with the assembly and enforcement agencies in ensuring security in the District'

 

  1. OTHER COLLABORATINGAGENCIES

The Agona East District Assembly (AEDA) collaborates with the following departments , agencies and institutions to ensure effective administration and orderly society

  • Ghana Revenue Authority(GRA)
  • The Ghana PoliceService
  • Electricity Company OfGhana
  • Ghana Water CompanyLimited
  • Land ValuationBoard
  • Community Water And SanitationAgency
  • Ghana AidsCommission
  • Ghana National FireService
  • National Commission on Civic Education StatisticalService
  • The Ghana ArmedForces
  • The Youth employmentAgency
  • The LandsCommission
  • NGO's Community Based Organization (CBO'S) and Faith Based Organizations(FBO)
  • National Commission for CivicEducation
  • National Disaster ManagementOrganization'


  • TraditionalAuthorities
  • Other RelevantInstitution

 

 

 

  1. ACCESS TO INFORMATION ANPTRANSPARENCY
    • Information about AEDA would be made available on notice boards and other officials documents of AEDA at assembly and sub- district

 

  • AEDA would provide its client with all necessary information needed to access its
  • Information can also be accessed at the client service Office and other departments of the Districtassembly

 

  • Suggestion boxes will be put at a vantage points including sub-district offices to solicit public views on AEDA’s servicedelivery

 

  • The website of AEDA will be regularly updated to provide relevant information on AEDA to the general

 

  1. COURTESY ANDCO-OPERATION
    • Friendly client services officers always standing by to provide variousservices
    • All officers are marked to facilitate easy
    • Assembly staff with clear identification are also available to provide information and other
    • supportservices
    • A well-trained development control task force will visit construction sites to enforce adherence to buildingregulations
    • Developersare entreated to produce valid development and building permits for inspection
    • Courteous revenue collectors will go round daily to collect variousrates
    • Rate prayers are entreated to pay approved sums and collect receipts covering amounts

 

  1. COMPLIANTS TO THEASSEMBLY


The Agona East District Assembly (AEDA) welcomes comments and complaints from

Its valued clients and the general public always endeavor to respond promptly and satisfactory for prompt response to complaints, the public is advised to address their complaints to the,

The chairman Public Relations and complaints committee.

 

 

  1. AGONA EASTDISTRICT ASSEMBLY(AEDA)

In an event where the complainant is not satisfied with decision of the public relations and complaints committee, He, may seek the audience and assistance of the;

GENERAL FUNCTIONS AND RESPONSIBILITIES OF SOCIAL WELFARE AND COMMUNITY DEVELOPMENT DEPARTMENT

registration of persons with disabilities.

assistance to the elderly.

personal social welfare services.

hospital welfare services.

assistance to street children, child survival and development

 

DEPARTMENT OF SOCIAL DEVELOPMENT

VULNERABLE EMERGENCY HOTLINE

Call :0244696973/0559548949

 

Issues Concerning:

Domestic violence and spousal abuse  

Child abuse/neglect

Disability

Defilement 

Child marriage 

 

 

We develop prevention materials in many languages to help better identify, detect, report and prevent child sexual abuse. These publications can be 

Examines child abuse and neglect and why prevention of child maltreatment is important because it can be avoided and because abuse and neglect can lead to negative consequences such as depression, developmental delays, and risk of developing substance abuse during adulthood

The Child Protection Policy of Inclusion Ghana (IG) is applicable to all management and staff (paid, voluntary, permanent or casual) of Inclusion Ghana, consultants, contractors, member organizations and parents self help groups. The issue of child abuse is a complex problem that has an impact on all areas of society, more so for children with intellectual disabilities. Inclusion Ghana has taken a pro-active role in relation to child protection and is committed to ensuring that the safety, welfare and wellbeing of children with intellectual disabilities are maintained at all times during their participation in activities run by IG and its member organisations. Inclusion Ghana aims to foster a safe and positive environment for all children with intellectual disabilities. Information contained in this document will create a framework and provide direction for staff, consultants, contractors, volunteers, member organisations and parents of children with intellectual disabilities. It will also help deliver a consistent approach to child abuse prevention at all levels of working with children with intellectual disabilities. Inclusion Ghana and all member organisations working with and for children and young people must ensure that: ƒ the welfare of the child is paramount ƒ all children, whatever their age, culture, disability, gender, language, racial origin religious beliefs and/or sexual identity have the right to protection from abuse ƒ all suspicions and allegations of abuse and poor practice will be taken seriously and responded to swiftly and appropriately  all staff (paid/unpaid) working in sport have a responsibility to report concerns to the appropriate officer. Staff/voluntee

Agona East District Assembly

P.O. Box 8 NSABA.

 

Website: www. aeda.yolasite.com

 

E-mail: ( aeda @gmail.com) Or at the DCD's Office ,

AEDA Room 2 upstairs.

A complainant who is still not satisfied with the treatment of his complaints may Further resort to the regional coordinating council (RCC) for hearing.

 

2.1 MAIN DISTRICT ADMINISTRATION OFFICE

Located Off the Swedru Oda road Postal Address;

0303959202

AEDA

P.O. Box 9 Nsaba

Central Region.